Thank you for shopping with us!
We would like to inform you of the following terms to ensure a smooth and enjoyable shopping experience:
Order Confirmation & Shipping:
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Orders are shipped on the same day once confirmed.
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No changes or modifications to products are allowed after the order is confirmed.
Order Pickup Policy:
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Partial pickups are not allowed.
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In case the order is not received and is refused, the full shipping cost must be paid to the courier.
Exchange & Return Policy:
You may exchange or return a product within 14 days from the date of receipt, provided that:
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The original invoice is presented.
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The product is in its original condition with the tag attached.
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Exchanges and returns can only be made through the store branch.
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Accessories, underwear, evening wear, and swimwear are not eligible for exchange or return.
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Trying on accessories, evening wear, swimwear, or underwear is not allowed.
Delivery Timeframes:
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Cairo and Giza: 3 to 5 business days
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Other governorates: Within 1 week
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Upper Egypt governorates: Within 10 business days
We appreciate your cooperation and wish you a pleasant shopping experience with us! 💖